Shipping policy

 

Shipping Policy – Awad Silver

 


At Awad Silver, we are committed to providing a safe and reliable shopping experience. Our shipping policy ensures clarity and transparency for all orders placed through our website www.awadsilver.com.


 

1. Order Processing

 

 

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

 


 

2. Shipping & Delivery Time

 

 

  • Within the UAE: 1–3 business days.

  • GCC countries: 3–7 business days.

  • International orders: 7–14 business days (depending on destination and courier service).

 


Note: Delivery times may be affected by external factors such as customs procedures, weather conditions, or public holidays.


 

3. Shipping Carriers

 

 

  • We work with trusted courier partners to ensure fast and secure delivery.

  • Once shipped, you will receive a tracking number to follow your order status online.

 


 

4. Shipping Costs

 

 

  • Shipping charges are calculated at checkout based on the delivery destination and the weight of the order.

  • We may offer free shipping promotions within the UAE or during special campaigns. These will be clearly indicated at checkout.

 


 

5. Incorrect or Incomplete Addresses

 

 

  • Customers are responsible for providing accurate shipping details.

  • Any delays or additional charges resulting from incorrect or incomplete addresses will be the responsibility of the customer.

 


 

6. Customs Duties & Taxes

 

 

  • International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

  • These charges are the responsibility of the customer, and Awad Silver will not cover such costs.

 


 

7. Delays or Lost Shipments

 

 

  • In case of significant delays or lost shipments, please contact our support team via email or WhatsApp.

  • We will coordinate with the courier company to resolve the issue as quickly as possible.

 

 

 

🔒 With this policy, Awad Silver ensures a clear, reliable, and transparent shipping process so that your products arrive safely and on time.